Compliance guides, operating procedures, and field references for every Waypoint Noven agent/broker. Required reading is marked. All documents are reviewed by the Qualifying/Principal Broker.
All SOPs are reviewed and approved by the Qualifying/Principal Broker. If you have a scenario not covered in a document, contact your Qualifying Broker directly before proceeding.
Everything agents/brokers need to know about TCPA compliance — who you can call and text, the 18-month EBR rule, how to get and log written consent, what to do when a contact says stop, how social media DMs fit in, and a full FAQ covering 15 real-world scenarios. Required reading for all agents/brokers.
TCPAEBRWritten ConsentRevocationDNC RegistrySocial Media DMsEmail / CAN-SPAMRequired Reading
Transactions
CDA & Transaction Process
Coming Soon
Step-by-step transaction workflow from accepted offer to closing — CDA submission, broker approval, title coordination, and commission disbursement process.
CDACommissionClosingTitle
Prospecting
Prospecting & Follow-Up SOP
Coming Soon
Contact cadence standards, follow-up scripts, CRM usage expectations, daily tracker goals, and how to move contacts through the pipeline.